SOLUS Terms Of Service

Last Updated: 15 January 2026

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between SOLUS AI (“SOLUS,” “we,” “us,” or “our”) and the entity or person accessing or using our Services (“Client,” “you,” or “your”).

By accessing or using the SOLUS platform, website (www.solus.ai
), or any related services (collectively, the “Services”), you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.

Enterprise Agreement: These Terms apply in conjunction with any Master Services Agreement, Order Form, or Statement of Work executed between you and SOLUS. In case of conflict, the executed agreement takes precedence.

2. Description of Services

2.1 Platform Overview

SOLUS provides an AI-powered System of Intelligence that enables enterprise brands to achieve N=1 hyper-personalization at scale. Our Services include:

Core Modules:

• Customer 360 / CDP Layer: Unified customer data platform with single customer view

• ML & AI Systems: Recommender systems (rCore), propensity models (mCore), and optimization engines

• Advanced Segmentation & Analytics: Real-time segmentation with visual and AI-driven tools

• Campaign Management & Execution: LOcTR framework-based campaign orchestration

• Analytics & Insights: Incrementality measurement and performance analytics

• AI Agents: Specialized agents (EIGEN, RIG, ARC, SAGE) for campaign support

Additional Capabilities:

• Digital channel personalization (app and web)

• Multi-channel campaign execution

• Real-time and batch data processing

• Product and store analytics

• Managed services and customer success support

2.2 Service Delivery Models

• Cloud Deployment: Hosted on SOLUS infrastructure

• On-Premise Deployment: Installed on Client infrastructure (where applicable)

• Hybrid Deployment: Combination of cloud and on-premise components

2.3 Managed Services

SOLUS provides managed services including:

• Platform implementation and configuration

• Data integration and Customer 360 setup

• Campaign framework development

• Ongoing optimization and performance monitoring

• Customer Success Manager (CSM) support

• Technical engineering support

3. Account Registration and Access

3.1 Account Creation

To use the Services, you must:

• Provide accurate, complete, and current information

• Maintain and promptly update account information

• Have authority to bind your organization to these Terms

• Be at least 18 years of age

• Represent an enterprise or business entity (Services not for individual consumer use)

3.2 Account Security

You are responsible for:

• Maintaining confidentiality of login credentials

• All activities under your account

• Notifying SOLUS immediately of unauthorized access or security breaches

• Ensuring users comply with these Terms

• Managing user permissions and access controls appropriately

We reserve the right to suspend accounts that violate security protocols or these Terms.

3.3 User Roles and Permissions

Designated administrators may:

• Create and manage user accounts

• Assign roles and permissions

• Configure access controls

• Monitor user activity

• Remove or suspend user access

4. Data Rights and Responsibilities

4.1 Client Data Ownership

You retain all ownership rights to your data, including:

• Customer information uploaded to the platform

• Transaction data and behavioral records

• Business data and configurations

• Campaign content and creative materials

• Derived insights specific to your customers

4.2 License to Process Data

You grant SOLUS a limited, non-exclusive license to:

• Process, store, and analyze your data to provide Services

• Generate recommendations, predictions, and analytics

• Create ML models trained on your data

• Display data within the platform for your authorized users

• Backup and replicate data for service continuity

This license terminates upon service termination, subject to retention obligations.

4.3 Client Responsibilities for Data

You represent and warrant that:

• You have legal rights to provide data to SOLUS

• You have obtained necessary consents and authorizations from data subjects

• Your data collection complies with applicable privacy laws (GDPR, CCPA, etc.)

• Data provided does not violate third-party rights

• You will maintain appropriate legal bases for data processing

• You will handle data subject rights requests for end customers

You are the data controller; SOLUS acts as your data processor.

4.4 Prohibited Data

You may not upload or process:

• Data obtained illegally or without proper authorization

• Data of children under 13 (or applicable age in your jurisdiction) without proper consent mechanisms

• Sensitive personal data without appropriate legal basis and security controls

• Data that violates export control laws or sanctions

• Malicious code, viruses, or harmful content

4.5 Data Processing Agreement (DPA)

Data processing activities are governed by our Data Processing Agreement, which incorporates:

• Standard Contractual Clauses (where applicable)

• Security obligations and measures

• Sub-processor authorizations

• Data subject rights procedures

• International data transfer mechanisms

• Breach notification protocols

The DPA is incorporated by reference into these Terms and available upon request.

5. Acceptable Use Policy

5.1 Permitted Uses

You may use the Services to:

• Create unified customer profiles (Customer 360)

• Build segments and analyze customer behavior

• Generate personalized recommendations

• Execute marketing campaigns across channels

• Measure campaign performance and incrementality

• Access AI agents for campaign ideation and insights

• Generate analytics and business intelligence reports

5.2 Prohibited Uses

You may not:

• Use Services for illegal activities or fraud

• Violate any applicable laws, regulations, or third-party rights

• Attempt to gain unauthorized access to systems or data

• Reverse engineer, decompile, or disassemble the platform

• Remove or modify proprietary notices or labels

• Use Services to develop competing products

• Interfere with or disrupt Services or servers

• Transmit viruses, malware, or harmful code

• Exceed usage limits or abuse system resources

• Scrape, mine, or extract data using automated means (except through approved APIs)

• Share access credentials with unauthorized parties

• Use Services to send spam or unsolicited communications

• Circumvent security measures or access controls

• Resell or sublicense Services without authorization

5.3 Enforcement

SOLUS reserves the right to:

• Investigate suspected violations

• Suspend or terminate access for violations

• Remove or disable prohibited content

• Report illegal activities to authorities

• Cooperate with law enforcement investigations

6. Intellectual Property Rights

6.1 SOLUS Property

SOLUS retains all rights, title, and interest in:

• The SOLUS platform, software, and technology

• Algorithms, ML models (architecture and methodology)

• Platform features and functionality

• Documentation, training materials, and methodologies

• Trademarks, logos, and brand elements

• Patents, copyrights, and trade secrets

• LOcTR framework and proprietary methodologies

• AI agents (EIGEN, RIG, ARC, SAGE) and their underlying technology

6.2 Client Property

You retain ownership of:

• Your company data and customer information

• Campaign content and creative materials

• Business rules and configuration settings

• Custom variables and calculated fields

6.3 License Grants

SOLUS grants you a limited, non-exclusive, non-transferable, revocable license to:

• Access and use the Services during the subscription term

• Use documentation for internal business purposes

• Display SOLUS-generated recommendations to your customers

• Export reports and analytics for business use

You grant SOLUS permission to:

• Display your company name and logo as a client (unless you opt out)

• Create anonymized case studies (with your approval)

• Reference your use of Services in aggregate statistics

6.4 Feedback and Improvements

If you provide suggestions, feedback, or improvement ideas:

• SOLUS may use such feedback without obligation or compensation

• You grant SOLUS unlimited rights to incorporate feedback into Services

• Feedback does not create confidentiality obligations

• SOLUS has no obligation to implement suggestions

6.5 Platform Improvements

SOLUS may use aggregated, anonymized learnings from platform usage to:

• Improve ML algorithms and model performance

• Enhance recommendation accuracy

• Develop new features and capabilities

• Create industry benchmarks

Such improvements do not reveal Client-specific data or provide competitors with your insights.

7. Fees and Payment

7.1 Subscription Fees

Fees are specified in your Order Form or executed agreement and may be based on:

• Platform licensing (fixed annual or monthly fees)

• Usage-based pricing (customer records, API calls, campaigns)

• Implementation and setup fees

• Managed services fees

• Custom development or integration charges

7.2 Payment Terms

• Fees are due as specified in your agreement (typically annual or quarterly)

• Payment methods: bank transfer, check, or approved payment processors

• Late payments may incur interest at 1.5% per month (or maximum allowed by law)

• All fees are non-refundable unless otherwise specified

• Fees are exclusive of taxes (Client responsible for applicable taxes)

7.3 Fee Changes

• SOLUS may modify fees with 90 days’ written notice

• Fee increases apply upon subscription renewal

• Continued use after notice constitutes acceptance

• Mid-term fee increases require mutual written agreement

7.4 Suspension for Non-Payment

If payment is overdue for 30 days:

• SOLUS may suspend access to Services

• Suspension does not relieve payment obligations

• Reinstatement may require payment of outstanding amounts plus reinstatement fee

• Data will be retained during suspension per retention policies

7.5 Taxes

Client is responsible for all sales, use, VAT, GST, and other taxes except those based on SOLUS’s net income. If SOLUS is required to collect or pay taxes, they will be invoiced to Client.

8. Term and Termination

8.1 Subscription Term

• Initial term specified in Order Form (typically 12–36 months)

• Automatically renews for successive periods unless terminated

• Renewal terms equal to initial term unless otherwise agreed

• Either party may opt not to renew with 60 days’ notice before term end

8.2 Termination for Cause

Either party may terminate if:

• Other party materially breaches and fails to cure within 30 days of written notice

• Other party becomes insolvent, files bankruptcy, or ceases business operations

• Required by law or court order

SOLUS may immediately suspend or terminate if:

• Client violates acceptable use policies

• Account poses security risk

• Required to comply with legal obligations

8.3 Termination for Convenience

• Client may terminate with 90 days’ written notice (no refund of prepaid fees)

• SOLUS may terminate on-premise deployments with 180 days’ notice

• Cloud services may be terminated with 90 days’ notice

8.4 Effects of Termination

Upon termination, SOLUS will:

• Cease providing Services

• Provide data export assistance (within 30 days)

• Delete or return Client data per instructions (subject to legal retention)

• Provide final invoices for any outstanding amounts

Client must:

• Pay all outstanding fees

• Cease using the platform and documentation

• Return or destroy SOLUS confidential information

• Remove SOLUS integrations and API implementations

8.5 Survival

The following provisions survive termination:

• Payment obligations

• Intellectual property rights

• Confidentiality obligations

• Limitation of liability

• Indemnification

8.6 Data Retention After Termination

• Client data retained for 30 days post-termination for retrieval

• After 30 days, data deleted unless legal retention required

• Client responsible for exporting data before termination

• SOLUS may charge fees for extended data retention or recovery

9. Confidentiality

9.1 Confidential Information

“Confidential Information” includes:

• Non-public platform features and functionality

• Pricing and financial terms

• Business strategies and roadmaps

• Customer data and analytics

• Technical documentation and specifications

• Performance metrics and benchmarks

• Source code and algorithms

• Any information marked “Confidential”

9.2 Obligations

Receiving party must:

• Maintain confidentiality using reasonable care (no less than for own information)

• Use Confidential Information only for purposes of the agreement

• Limit disclosure to employees and contractors with need-to-know

• Ensure recipients are bound by confidentiality obligations

• Return or destroy Confidential Information upon request

9.3 Exceptions

Confidentiality obligations do not apply to information that:

• Is or becomes publicly available without breach

• Was rightfully possessed before disclosure

• Is independently developed without reference to Confidential Information

• Is rightfully received from a third party without restriction

• Must be disclosed by law (with notice to disclosing party if possible)

9.4 Duration

Confidentiality obligations continue for 5 years after disclosure or until information no longer qualifies as confidential.

10. Warranties and Disclaimers

10.1 SOLUS Warranties

SOLUS warrants that:

• Services will perform materially as described in documentation

• Services will be provided with reasonable skill and care

• SOLUS has rights necessary to provide Services

• Services will comply with applicable laws

Remedy for breach: SOLUS will use commercially reasonable efforts to correct material deficiencies. If unable to correct within 30 days, Client may terminate and receive prorated refund of prepaid fees.

10.2 Client Warranties

Client warrants that:

• Has authority to enter agreement and provide data

• Data provided complies with applicable laws

• Will use Services in compliance with Terms

• Will not use Services for prohibited purposes

10.3 Disclaimer of Warranties

EXCEPT AS EXPRESSLY PROVIDED, SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING:

• Implied warranties of merchantability

• Fitness for particular purpose

• Non-infringement

• Course of dealing or usage of trade

SOLUS does not warrant:

• Uninterrupted or error-free operation

• Results or outcomes from using Services

• Accuracy of recommendations or predictions

• Specific revenue increases or ROI

• Compatibility with all systems

• Meeting all Client requirements

ML models and recommendations are probabilistic and based on historical data. Actual results may vary.

11. Limitation of Liability

11.1 Limitation of Direct Damages

To the maximum extent permitted by law, SOLUS’s total liability arising from or related to these Terms or Services shall not exceed:

• For subscription clients: Fees paid in the 12 months preceding the claim

• For POC/pilot clients: $10,000 USD

11.2 Exclusion of Indirect Damages

SOLUS shall not be liable for indirect, incidental, special, consequential, or punitive damages, including:

• Loss of profits or revenue

• Loss of business opportunities

• Loss of data (beyond data recovery costs)

• Loss of goodwill or reputation

• Cost of substitute services

• Business interruption

This exclusion applies even if SOLUS has been advised of the possibility of such damages.

11.3 Exceptions to Limitations

Limitations do not apply to:

• Client’s payment obligations

• Either party’s indemnification obligations

• Client’s breach of acceptable use policies

• Violations of intellectual property rights

• Gross negligence or willful misconduct

• Liabilities that cannot be limited by law

11.4 Basis of Bargain

Client acknowledges that:

• Fees reflect the allocation of risk in these Terms

• SOLUS would not provide Services at current pricing without these limitations

• These limitations are fundamental elements of the agreement

11.5 Claims Must Be Brought Promptly

Claims must be brought within 12 months of the event giving rise to liability.

12. Indemnification

12.1 SOLUS Indemnification

SOLUS will defend, indemnify, and hold Client harmless from third-party claims that Services infringe intellectual property rights, provided Client:

• Promptly notifies SOLUS in writing

• Grants SOLUS sole control of defense and settlement

• Reasonably cooperates in defense

Remedies include obtaining rights, modifying or replacing Services, or termination with prorated refund.

12.2 Client Indemnification

Client will defend, indemnify, and hold SOLUS harmless from third-party claims arising from:

• Client data or content

• Violation of laws or regulations

• Breach of acceptable use policies

• Unauthorized use of Services

• Violation of third-party rights

12.3 Indemnification Process

Indemnified party must:

• Provide prompt written notice of claim

• Allow indemnifying party to control defense

• Cooperate reasonably with defense

• Not admit liability or settle without written consent

13. Service Level Agreement (SLA)

13.1 Availability Commitment

For cloud-hosted Services, SOLUS commits to:

• 99.5% monthly uptime (excluding scheduled maintenance)

• Scheduled maintenance windows notified 48 hours in advance

• Emergency maintenance as needed

13.2 Uptime Calculation

Uptime = (Total minutes in month – Downtime minutes) / Total minutes in month

13.3 Service Credits

Credits apply if uptime falls below commitment, subject to request within 30 days, with maximum credits capped at 20% of monthly fees.

13.4 Support Response Times

Support response times vary by priority, with critical issues supported 24/7.

14. Changes to Services and Terms

14.1 Service Modifications

SOLUS may add, improve, or modify Services with notice for material changes.

14.2 Terms Modifications

SOLUS may update these Terms with notice; continued use constitutes acceptance.

14.3 Client-Specific Agreements

Executed agreements govern in case of conflict.

15. Third-Party Services and Integrations

15.1 Third-Party Platforms

Services may integrate with messaging platforms, data sources, analytics tools, and cloud providers.

15.2 Third-Party Terms

Third-party services are governed by their own terms.

15.3 API Usage

Clients must comply with API usage guidelines and security requirements.

16. Compliance and Regulatory Matters

16.1 Data Protection Compliance

Services support compliance with major data protection laws; Client remains responsible for consent and legal bases.

16.2 Industry-Specific Regulations

Clients in regulated industries must ensure compliance.

16.3 Export Compliance

Clients must comply with export control laws.

16.4 Anti-Corruption

Both parties comply with applicable anti-corruption laws.

17. General Provisions

17.1 Governing Law

These Terms are governed by the laws of India.

17.2 Dispute Resolution

Disputes follow negotiation, mediation, and arbitration or litigation as specified.

17.3 Assignment

Client may not assign without consent; SOLUS may assign to affiliates or successors.

17.4 Force Majeure

Neither party is liable for failures due to events beyond control.

17.5 Independent Contractors

Parties are independent contractors.

17.6 No Third-Party Beneficiaries

No third party has rights under these Terms.

17.7 Notices

Notices must be delivered in writing to designated addresses.

17.8 Waiver and Severability

Failure to enforce does not waive rights; invalid provisions are modified minimally.

17.9 Entire Agreement

These Terms constitute the entire agreement regarding Services.

17.10 Order of Precedence

In case of conflict:

• Executed Master Services Agreement or Order Form

• Statement of Work

• Data Processing Agreement

• These Terms of Service

• Privacy Policy and other policies

17.11 Publicity

SOLUS may identify Client as a customer unless opted out.

17.12 Language

English version controls.

17.13 Equitable Relief

Injunctive relief may be sought for irreparable harm.

18. Definitions

19. Contact Information

For questions about these Terms:

General Inquiries: helpdesk@solus.ai
Website: www.solus.ai

Legal Matters: legal@solus.ai
Sales and Partnerships: smittal@solus.ai, slath@solus.ai
Support: helpdesk@solus.ai
Data Protection Officer: rpanigrahi@solus.ai

By accessing or using SOLUS Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.