PRIVACY POLICY

At SOLUS.AI, your privacy is a top priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you submit the “Contact Us” form on our website. By using our Contact Us form, you consent to the practices described in this policy.

1. Information We Collect

When you fill out the Contact Us form, we may collect the following personal information:

Name: Your first and last name.
Email Address: Your email address to respond to your inquiry.
Company Name: The name of the company you represent (if applicable).
Phone Number: Your phone number, if provided, for follow-up communication.
Message: Any additional information you include in the message field.

We may also collect technical information about your device, such as your IP address, browser type, and operating system for the purpose of improving the website and providing better services.

2. How We Use Your Information

The information you provide is used solely for the purpose of responding to your inquiry and improving our services. Specifically, we may use your information to:

Respond to your queries or support requests.
Provide information about our products and services that you have requested.
Follow up with you regarding your inquiry.

We do not use your information for marketing purposes unless you have explicitly opted in to receive such communications.

3. Data Storage and Protection

Your personal information is stored securely and will not be shared with third parties except as required by law or as part of the operation of our business (e.g., through trusted third-party service providers for hosting or customer service). We use industry-standard encryption protocols to protect your data during transmission. However, please be aware that no method of electronic storage or transmission is entirely secure, and while we strive to protect your information, we cannot guarantee its absolute security.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. After your inquiry has been processed, we may retain your information for record-keeping purposes.

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our website and providing our services. These third parties are obligated to keep your information confidential and use it only for the purpose of assisting us.

We may also disclose your information if required to do so by law or in response to a legal request, such as a subpoena or court order.

We maintain a Data Processing Agreement (DPA) with our partners and clients, outlining roles and responsibilities for data protection.

6. Your Rights

You have the right to:

Request access to the personal information we hold about you.
Correct any inaccurate or incomplete information.
Request the deletion of your personal information, subject to legal obligations and business needs.
Opt-out of receiving communications from us (if applicable).
Object to processing of your personal data if you feel it impacts on your fundamental rights and freedoms.
Request restriction of processing of your personal data.
Request the transfer of your personal data to you or to a third party.

To exercise any of these rights, please contact us using the information below.

7. Changes to This Privacy Policy

SOLUS.AI reserves the right to update or modify this Privacy Policy at any time. We will notify you of significant changes by posting the updated policy on our website with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

SOLUS.AI
Email: connect@solus.ai
Website: www.solus.ai

Data Privacy Officer: Rabindra Panigrahi
Email: rpanigrahi@solus.ai
This Privacy Policy is effective as of April 2025.